Ordering Information
There are a lot of steps to consider when planning a project that includes ordering promotional products. You have a deadline to meet, brand guidelines to follow, approvals to submit, and so much more. Here you will find answers to common questions, but if you want to have the specifics for your project, be sure to contact us.
Artwork Requirements
We require art files in vector format such as EPS or pdf created from a vectorized file. Jpg, tiff and pngs are not suitable. If you are not sure if your files are in vector format, we can check them and let you know. We can also convert your files if necessary for a nominal fee.
Ideally we want to have your company brand guidelines so we can be sure to respect and enhance your brand.
Prices on this website
Product prices posted on this website are current for the most part but are subject to change by the manufacturer without notice.
Price per item does not include art charges, setups, molds, and other customization charges that may or may not be required.
Shipping charges are not included and set by the carrier. We do provide shipping estimates based on packaging information provided by the factory regarding weights and carton dimensions.
Turnaround Time
Turnaround time varies depending on the product and the decoration method, but there are other factors that affect the production time such as art preparation, if necessary, quantity, proofs, and shipping time. Please reach out to us for an estimated ship date.
You Need Less Than The Minimum Quantity
If you need less than the minimum quantity, some manufacturers can do this, please contact us for more details.
Assorted Product Colors
Depending on the quantity you want to order and the product, it is possible to print on an assortment of product colors for an additional charge as long as the imprint color remains the same for all products.
Samples
Samples are available upon request. There might be fees involved to cover item costs on pricier items, and also to cover shipping. Please contact us for more details.
Custom Printed Samples
If you require to see a printed sample of the product before going to production, you will be billed for the cost to produce it, plus the shipping charge. These samples can be mandatory on custom products or designs.
Guarantee
We are committed to your satisfaction. We guarantee our products to be free of defects in workmanship, and imprint to be of top quality. In those rare occasions when an order arrives with printing issues, wrong color, the product is defective, we will repeat the order at our expense, or look to resolve otherwise to your satisfaction.
Copyrights
Imprintable Memories is not liable for any damages resulting from unintentional violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal rights of all matters submitted to Imprintable Memories for printing and/or publication.
Imprintable Memories reserves the right to use its sole discretion in refusing to print anything known to be illegal.
Overruns
Although factories usually ship the quantity ordered, there are instances where products are subject to 10% over or under the requested quantity, and you will be billed accordingly.